Terms and Conditions

These Terms and Conditions govern the use of services provided through the Firixslot Casino platform. By registering an account, players confirm acceptance of all terms outlined below. Please read carefully before proceeding with registration.

Account Registration

Eligibility Requirements

Players must satisfy the following conditions to maintain a valid account:

  • Minimum age of 18 years
  • Resident within a jurisdiction where online gambling is legal
  • Not self-excluded from gambling services
  • Providing accurate personal information during registration

Single Account Policy

Each individual may hold only one active account. Multiple accounts created by the same person will be closed, with funds potentially forfeited. This policy exists to prevent bonus abuse and maintain platform integrity.

Account Security

Players bear responsibility for maintaining account credentials securely. Sharing login details with third parties violates these terms. Report suspected unauthorised access immediately through customer support.

Deposits and Withdrawals

Deposit Terms

  • Minimum deposit amounts vary by payment method
  • Funds must originate from accounts in the player’s own name
  • The casino reserves the right to request source of funds documentation

Withdrawal Conditions

  • Verification must be completed before first withdrawal
  • Processing times vary by payment method
  • Withdrawals return to the original deposit method where possible
  • Minimum withdrawal: £20 for most methods

Currency

All transactions process in British Pounds Sterling (£). Players using other currencies may incur exchange fees through their payment provider.

Bonus Terms

General Bonus Conditions

  • Bonuses carry wagering requirements specified in promotional terms
  • Maximum bet limits apply while bonus funds remain active
  • Certain games may be excluded or contribute reduced percentages
  • Time limits apply to bonus completion

Bonus Abuse

Patterns suggesting bonus exploitation result in account review and potential closure. Examples include:

  • Opening multiple accounts for repeated welcome offers
  • Using betting patterns designed to minimise risk while clearing wagering
  • Collusion with other players
  • Exploiting technical errors or pricing mistakes

Game Rules

Fair Play

All games operate using certified Random Number Generators ensuring fair outcomes. Manipulating game software or exploiting technical faults violates these terms.

Malfunctions

Game malfunctions void all plays and payouts. In such cases, wagers return to player accounts once the technical team confirms the fault.

Betting Limits

Table minimums and maximums apply as displayed within each game. The casino reserves the right to adjust limits for individual accounts based on playing patterns or regulatory requirements.

Responsible Gaming

Player Protection Tools

The platform provides voluntary tools including:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits
  • Session time limits
  • Reality check notifications
  • Self-exclusion options

Self-Exclusion

Players may request exclusion for defined periods or permanently. During exclusion, accounts remain inaccessible and marketing communications cease.

Underage Gambling Prevention

Strict age verification procedures prevent minors from accessing gambling services. Accounts found to belong to underage individuals face immediate closure with funds forfeited.

Privacy and Data

Information Collection

Registration requires personal data including name, address, date of birth, and contact details. Additional verification may require document submission.

Data Usage

Personal information serves purposes including:

  • Account management
  • Transaction processing
  • Regulatory compliance
  • Fraud prevention
  • Marketing (with consent)

Data Protection

Player information remains protected under applicable data protection legislation. Full privacy policy details are available through the footer link.

Liability

Service Availability

While efforts ensure continuous service availability, the casino accepts no liability for interruptions due to technical failures, maintenance, or factors beyond reasonable control.

Gambling Outcomes

Gambling involves risk. The casino bears no liability for losses incurred during normal gameplay. Players accept sole responsibility for their betting decisions.

Disputes

Resolution Process

Complaints should first be directed to customer support. If resolution proves unsatisfactory, players may escalate to the independent dispute resolution service referenced in the complaints procedure.

Governing Law

These terms are governed by applicable UK law. Disputes fall under the jurisdiction of appropriate regulatory bodies and courts.

Amendments

The casino reserves the right to modify these terms with reasonable notice. Continued platform use following changes constitutes acceptance of updated terms.

Contact Information

For queries regarding these terms, contact customer support at [email protected] or call the National Gambling Helpline at 0808 802 0133 for independent advice.